Setting Up and Installing a Nexx Smart Garage Controller (NGX-300)

Summary

Follow the device manufacturer's instructions to install the device(s) and set them up with the Nexx Home app. Then, link Nexx with Devicebook. Detailed instructions can be found below.

0. If you haven't already, Set Up the Devicebook Hub using House Check.

1. Disable the Devicebook Hub's Firewall

If the Nexx Smart Garage Controllers have already been linked to a Nexx account, and are connected to a Wi-Fi network, you can skip ahead to step 4.

In House Check in the Devicebook app, find the tile for the Devicebook Hub, and then tap the button to disable the Hub's Firewall. 

2. Connect your mobile device to the Devicebook Hub's Wi-Fi Network

Use the credentials provided on the page in Step 1 to connect your mobile phone or tablet to the Devicebook Hub's Wi-Fi Network.

3. Set Up Each Nexx Smart Garage Controller device using the Nexx Home app

Sign in to the Nexx Home app on your mobile phone or tablet. Note that this account will have ownership of the garage door controllers in the Nexx cloud, so choose the email address and password accordingly.

Once signed in, follow the manufacturer's instructions to install and set up each device to connect to the Devicebook Hub's Wi-Fi Network. The Wi-Fi credentials can be found in the Devicebook Hub's page in the Devicebook App.

4. Authenticate Devicebook with the Nexx Cloud

In the Devicebook App, in House Check, find the option to link with the Nexx Cloud Bridge.

Follow the instructions to authorize Devicebook to access the garage door controller devices. Once again, be sure to use the Nexx account that has ownership of the devices in Nexx's app.

5. Link each device to the Devicebook Smart Home

One by one, find each device's tile in House Check, and link it to Devicebook by tapping its "Set Up" button, and following the instructions.

During this step, you may need to open and close the garage door.

6. Re-Enable the Devicebook Hub's Firewall.

In House Check, in the Devicebook App, navigate back to the Devicebook Hub's tile, and tap the button to ensure the Hub's Firewall is enabled again.

7. Disconnect your mobile phone or tablet from the Devicebook Hub's Wi-Fi Network.

Switch your phone or tablet back to the network you had it connected to before beginning these steps.

Troubleshooting

Q. How do I know if my garage door is compatible with a Nexx Smart Garage Controller?

Search for your garage door controller on Nexx's website here: https://getnexx.com/pages/check-compatibility, and follow the steps to install the controller correctly. You may need to install it using additional accessories.

Q. The Nexx Smart Garage Controller is not appearing as a candidate in House Check

A. First, make sure the device appears in the Nexx Home app, and that you are able to control the device from the Nexx Home app. If it does not, delete the device from the Nexx Home app, and follow the manufacturer's instructions to factory reset the device. Then, follow the manufacturer's instructions to set up the device again. When you are able to control the device from the Nexx Home app again, follow the instructions above to link Nexx with Devicebook again.